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Photo behind plexiglass
Fine-Art Prints
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Have customers scan this code to upload photos

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Contact us

Visit our Workshop / Showroom

We'll be happy to help you with advice, questions, or a custom quote.

Opening hours
Monday
09:00 – 17:30
Tuesday
09:00 – 17:30
Wednesday
09:00 – 17:30
Thursday
09:00 – 17:30
Friday
09:00 – 16:00
Contact
Address
Rue Saint-Bernard 9
1060 Brussels - Belgium
Send an email
Workshop

Our Workshop

Large-format laminator bonding a printed photo onto a rigid mounting board
Mounting & Collage
Technician with gloves attaching an aluminium hanging system to the back of a print
Authentic Alu Hanging
Craftsman assembling a custom wooden frame with a precision clamp in the framing workshop
Framing
CNC cutting machine precisely trimming printed panels in the AuthenticPhoto workshop
High-Precision CNC Milling
Technician lifting a sublimation transfer sheet from a ChromaLuxe aluminium panel on a heat press
Chromaluxe Production
Industrial UV flatbed printer curing a vivid colour image directly onto a rigid panel
Direct-to-Material Printing
Epson large-format fine-art printer producing a photo print
Fine Art Print Production
AuthenticPhoto showroom wall displaying various photo prints, frame samples, and finishing options
Showroom
Shipping options

Shipping & Delivery

Our responsibility doesn't end at the file, but at the final result on your wall.

Collection or Local Delivery

Photo print wrapped in protective bubble foam with cardboard corner protectors, ready for shipping

Flexibility on your terms

Collect from our reception or opt for dedicated courier delivery. Smooth, controlled and professionally handled.

International Shipping - FedEx / DHL / BPost

Stack of AuthenticPhoto branded cardboard shipping boxes in four different sizes

Protected from studio to door

Each artwork is packed using our ArtSecure system, engineered to ensure flawless arrival. We deliver with the same uncompromising standards — straight to your door.

Custom-Built Wooden Crates

Three workers loading a large AuthenticPhoto wooden crate onto a delivery truck

Museum-grade protection

For oversized formats or multiple pieces, we manufacture custom-built wooden crates. Tailored interior protection, ready for demanding international transport.

Structured Order Follow-Up

Woman on the phone with delivery planning icons showing scheduling, email, and SMS notifications

Clarity at every stage

  • Detailed total price confirmation by email
  • Overview of key production milestones
  • SMS notification upon completion

Privacy Policy

1. Identity & contact

Authentic Photo
Sint Bernardusstraat 9 & 19
1060 Brussels, Belgium
Email: ...
Phone: +32 2 542 87 78
CBE: [to be completed]

2. What data do we collect?

  • Email address — when you subscribe to our newsletter
  • Name and postal address — if you request a free discount card
  • Language preference — to communicate with you in the right language
  • Name, address and contact details — when placing an order

3. Why do we use your data?

  • Newsletter — visual inspiration, realisations and material insights (via Brevo/Sendinblue)
  • Discount card — a physical card with a unique discount code sent by post
  • Orders — production, delivery and customer service

4. Legal basis

  • Consent — for sending the newsletter (art. 6.1.a GDPR). You can withdraw your consent at any time.
  • Contractual necessity — for processing orders and sending the discount card (art. 6.1.b GDPR).

5. Sharing with third parties

We only share your data with processors strictly necessary for our services:

  • Brevo (Sendinblue) — sending emails and newsletters
  • Hosting provider — technical hosting of our website

We never sell or rent your data to third parties.

6. Retention periods

  • Newsletter — until you unsubscribe
  • Orders — 7 years (legal accounting obligation)
  • Discount card — maximum 1 year after the code expires

7. Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectification of inaccurate data
  • Erasure of your data
  • Data portability
  • Restriction of processing
  • Object to processing

You can exercise these rights by contacting us at ....

8. Filing a complaint

If you are not satisfied with how we handle your data, you can file a complaint with the Data Protection Authority (GBA):
Drukpersstraat 35, 1000 Brussels
www.dataprotectionauthority.be

9. Cookies

Our website uses only functional cookies necessary for the proper functioning of the site. We do not use tracking or marketing cookies.

10. Changes

We may update this privacy policy from time to time. The most recent version is always available on our website.

Last updated: March 2026
Need help?

Frequently Asked Questions

Quickly find the answer to your question

Our process at a glance

From file to image on the wall

  1. Personal guidance

    One dedicated contact from start to finish.

  2. Material advice

    Help choosing substrates and finishes, from budget-friendly to top quality.

  3. Image check & optimization

    Every file is reviewed by a specialist. Corrections where needed, always with the final result in mind.

  4. Retouching on request

    Professional editing, in consultation with you if desired.

  5. Proof before production

    See and compare first. Production starts only after your approval.

  6. Top-tier printing

    Printed on the latest equipment in every category.

  7. Expert finishing

    Mounted and finished in our own workshop.

  8. Smart hanging systems

    Aluminium systems designed by Authentic for simple, safe, and lasting placement.

  9. Secure worldwide delivery

    Carefully packed, door-to-door via DHL, FedEx, and other partners.

Images from your smartphone to your order

And they're better than you think

Hand holding smartphone with photo album open, in a park, showing grid of family photos

From phone photo to beautiful print.

Choose your favourite photos. We automatically optimise them for a professional result.

Hand holding smartphone scanning QR code displayed on desktop monitor showing Acrylux Mini order interface

Send photos directly to your order.

Scan the QR code. Choose photos on your smartphone — or take a new photo right away. After uploading, they automatically appear in your order.

Upload Images — Start your order

  • JPG, TIF, PNG, HEIC
  • Min. 300 x 300 px
  • Max. 1.5 GB

Upload images from your smartphone